A DBA or sysadmin requests a summary with tfactl summary and Oracle Trace File Analyzer provides the summary of systems, changes, events, health and analysis

If there are any problems and more information is required, then the DBA requests further analysis using tfactl and Oracle Trace File Analyzer performs analysis using support tools where required

If more help is still required, then the DBA requests a collection using tfactl diagcollect and Oracle Trace File Analyzer collects and packages all relevant diagnostics

The DBA then uploads the package to Oracle Support for help resolving

The sections marked request further analysis using tfactl and performance analysis using support tools where necessary are highlighted to indicate this is the piece of the flow being focused on.